Terms & Conditions

The standard package (AWG 997 one-time fee) includes strictly and exclusively:

• One (1) landing page or simple informational website as defined in the written proposal
• Booking system integration limited to the configuration agreed in writing
• Responsive design for standard modern browsers and devices
• Basic on-page SEO configuration
• Delivery within the estimated timeline, subject to Section 4

Any feature, page, function, or deliverable not explicitly listed in the written proposal is excluded from the scope and will not be provided without a separate written agreement and additional payment.

Monthly hosting and maintenance is billed at AWG 99 per month (“Monthly Fee”). This covers hosting infrastructure, basic security monitoring, software updates, and up to one (1) hour of minor content edits per calendar month. Any work exceeding one hour per month will be billed at AWG 75 per hour. Connecto Digital makes no guarantee of 100% uptime and accepts no liability for any downtime, data loss, or service interruption caused by hosting infrastructure, third-party providers, or force majeure events.

The Client is solely and entirely responsible for registering, renewing, transferring, and paying for their own domain name. Connecto Digital bears no responsibility whatsoever for domain registration, expiration, DNS configuration errors, or any consequences arising therefrom. The Client must provide valid domain credentials when required. Failure to do so may delay delivery without any refund entitlement.

The one-time Project Fee of AWG 997 is due in full prior to commencement of any design or development work. No work will begin, no deliverable will be shared, and no website will be deployed until full payment is confirmed and cleared. Payment of the Project Fee constitutes the Client's unconditional acceptance of these Terms and the agreed project scope. Partial payments do not create any obligation on Connecto Digital to begin or continue work.

The Monthly Fee of AWG 99 is due on the same calendar day each month, beginning on the website go-live date. Invoices are issued 7 days in advance. The Client is responsible for ensuring timely payment regardless of whether an invoice is received. Non-receipt of an invoice is not a valid excuse for late payment.

• Payments overdue by more than 7 calendar days: hosting services will be suspended immediately and without further notice.
• Payments overdue by more than 30 calendar days: the website will be permanently taken offline and all associated files may be deleted at Connecto Digital's sole discretion.
• Reinstatement after suspension requires payment of all overdue amounts in full, plus a mandatory AWG 75 reinstatement fee, before any services resume.
• Connecto Digital bears absolutely no liability for any loss of business, revenue, reputation, or data resulting from suspension or deletion due to non-payment.
• Any dispute about an invoice does not suspend the obligation to pay. The Client must pay in full and raise disputes separately in writing.

The Client expressly waives any right to initiate a chargeback, payment reversal, or dispute through their bank or payment provider for any payment made to Connecto Digital, except in cases of proven fraudulent transaction. Any chargeback attempt will be contested vigorously. If a chargeback is filed and Connecto Digital prevails, the Client shall be liable for all associated fees, legal costs, and damages.

All fees are exclusive of Aruban BBO (Belasting op Bedrijfsomzetten) and any other applicable taxes. Taxes will be added to invoices where required by law and are the sole responsibility of the Client.

Delivery timelines are entirely contingent on the Client's timely cooperation. The Client must provide:

• All required content including text, images, logos, and branding assets in usable format
• Domain access credentials when requested
• Prompt feedback on design drafts within 5 business days of submission
• A single authorized point of contact with decision-making authority

Connecto Digital is not responsible for any delay caused, directly or indirectly, by the Client's failure to fulfill these obligations. Such delays do not entitle the Client to a refund or any compensation.

The Project Fee includes a maximum of two (2) rounds of design revisions within the agreed scope. A revision round is defined as one consolidated set of feedback submitted in a single communication. Multiple or fragmented feedback submissions will be treated as separate revision rounds. Revisions beyond two rounds, or revisions that alter the agreed scope, will be billed at AWG 75 per hour with payment required before implementation.

Once the Client approves a design or deliverable in writing (including via email or messaging platforms), that deliverable is considered final and accepted. No further changes will be made at no cost, and no refund will be issued on the basis of post-approval dissatisfaction.

Ownership of the final website design and Client-specific content transfers to the Client only upon receipt of full and cleared payment of the Project Fee and all outstanding Monthly Fees. Until such payment is made in full, all work product, designs, code, and deliverables remain the exclusive intellectual property of Connecto Digital, and the Client has no right to use, publish, or deploy them.

Connecto Digital retains an irrevocable, perpetual, royalty-free right to display, reproduce, and reference the completed project in its portfolio, marketing materials, social media, and case studies, unless the Client submits a written opt-out request prior to project completion.

Plugins, themes, fonts, stock imagery, and other third-party components used in the project are subject to their respective licenses. The Client assumes full responsibility for maintaining required licenses after project delivery. Connecto Digital accepts no liability for license violations committed by the Client after handoff.

• Cancellation before any work has commenced: full refund of the Project Fee.
• Cancellation after work has commenced: no refund under any circumstances. All work completed to date remains the property of Connecto Digital until the full Project Fee is paid.
• Cancellation of the Monthly Plan requires 30 days' written notice. The Client remains liable for all fees due during the notice period. No partial-month refunds will be issued under any circumstances.

Connecto Digital reserves the unilateral right to terminate services immediately and without refund if the Client: (a) fails to make any payment when due; (b) engages in abusive, threatening, or harassing conduct toward Connecto Digital staff; (c) provides false or misleading information; (d) uses the website for illegal or harmful purposes; or (e) breaches any provision of this Agreement. Upon termination, the Client forfeits all right to deliverables not yet transferred.